Privacy Policy

This Privacy Policy describes how RLR Roofer (Roof Leaking Repair (RLR Roofer)) collects, uses, and protects the personal information of visitors and customers who use our website and services in Malaysia.

Information We Collect

We collect information you voluntarily provide when you:

• Book an onsite inspection or repair service.
• Submit an enquiry through our contact form.
• Contact us via phone, WhatsApp, email, or social media.

This typically includes your name, phone number, email address, property address, and a description of your roofing issue. We may also collect basic, anonymised analytics data about how visitors interact with our website to improve the user experience.

How We Use Your Information

We use your information to:

• Schedule and carry out roof inspections and repair services.
• Provide written quotes and follow up on work in progress.
• Send service-related updates, reminders, and after-care communications.
• Respond to customer support enquiries.
• Improve our website and services.

We do not sell or rent your personal information to any third party.

Sharing With Third Parties

We only share information with third parties where necessary to deliver a service you have requested — for example, with a materials supplier or sub-contractor for a specific job — or where required by Malaysian law. Any such sharing is limited to the minimum information required for that purpose.

Data Retention

We retain customer information for as long as necessary to provide our services, to meet our legal and accounting obligations under Malaysian law, and to handle warranty or follow-up service requests. Enquiry data from website contact forms is retained for up to 24 months unless you request earlier deletion.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, contact us at hello@roof-leaking-repair.com.

Cookies and Analytics

Our website uses minimal cookies for basic functionality and may use standard analytics tools (such as Google Analytics via Google Tag Manager) to measure site usage in aggregate. You can disable cookies in your browser settings if you prefer.

Contact Us

For any privacy-related questions or requests, contact us at:
RLR Roofer
2358, Jalan E 3/10 Taman Ehsan, Kepong, 52100 Kuala Lumpur, Malaysia
Phone: 011-5985 6574
Email: hello@roof-leaking-repair.com